Frequently Asked Questions
Can’t find the information you’re looking for?
We’ve shared some of our most frequently asked questions to help you out.
Placing an Order
All of our pre-curated gifts can be ordered online by adding the gift to your cart and following the checkout process.
For our personalized gifts, you can place an order by contacting us or by completing the online order form.
Please include any details about yourself, your organization and the recipient(s) of your gift that you feel will be helpful to us in creating something truly special.
All of our pre-curated gifts can be ordered online by adding the gift to your cart and following the checkout process.
For our personalized gifts, yes you can! As our personalized gift boxes are made to order, we use the information you provide us to craft a custom, and personalized gift that is tailored to the recipient(s).
To get started, complete the online order form.
Yes we do! Check out our pre-curated gifts and place your order online.
For our pre-curated gifts, you pay at the time of your purchase using your credit card.
For our personalized gifts, we’ll send you a receipt for payment to be made either via credit card or Interac e-transfer.
For our pre-curated gifts, just log back in and order again!
For our personalized gifts, simply contact us anytime to get another personalized Gestur started for someone (else) you’re grateful for.
Absolutely. A picture (or two!) will be sent to the email address provided to us.
Yes. If you have a bulk order, a request for a specific item to be included in your box or any other type of special request, please contact us. We will be happy to discuss your order and do our absolute best to accommodate.
For our personalized gifts, if you have placed an order that you would like to cancel, for any reason, please contact us within 2 business days of the order being placed and we will cancel – no questions asked.
For our pre-curated gifts, please contact us within 2 business days, and if we have not yet shipped out your gift, we will cancel your item.
Yes we do! Please contact us for details about our corporate branding and corporate gifting programs.
Shipping & Delivery
We offer shipping to destinations across Canada at a flat fee of $20 (excluding Nunavut. For destinations in Nunavut, please contact us). Also, we are honoured to share that we donate $1 of the shipping cost (per shipment) to the David Suzuki Foundation.
For our personalized gifts, we do. As a gesture of our gratitude, we offer free delivery to our customers* who are located within a 20km radius of our office. Our office is located in Burnaby. Our sincere regrets that we are not able to offer free delivery to all customers. If you are located outside of our delivery radius, please refer to the shipping section above for shipping information.
*Our customers refer to the Senders of our gift boxes.
For our pre-curated gifts, we do not offer delivery.
Pricing & Turnaround
The prices of our personalized gift boxes are based on their value, which is determined by two factors: the cost of the contents and the degree of personalization they achieve.
We offer three price options: $250, $350, and $500
We believe these three options provide the range necessary to meet our customers’ varying budgetary needs while also allowing us to achieve the high degree of personalization we strive for.
Our pre-curated collection is a great way to experience the value of our gifts at a lower price point.
For our pre-curated gifts, we aim to ship these within 2 business days from when you placed your order.
For our personalized gifts, as each gift box we create is unique and made-to-order, we ask that you allow us 2-3 weeks to craft your Gestur.
Our Mission
At Gestur, we are working toward something much bigger and far more important than ourselves: a healthier, more humble, more joyful world.
This is a world where we more regularly and intentionally pause to reflect in order to recognize and appreciate our good fortune. That is, the people in our lives and the relationships we share. The kindness, generosity and trust they afford us each day. The time, energy and support they provide. And, the ability and endless opportunity we have to positively and significantly impact their lives with nothing more than – our gratitude.
